Culture Still Eats Strategy for Breakfast: And It’s Not as Hard to Shape as You Think

May 8, 2017 Bryan de Lottinville

This post was originally published by the Huffington Post on 12/16/2015 and published on Benevity February 11, 2016. Updated on May 8, 2017.

For many, it will not be surprising to hear that corporate culture and employee engagement are two of the most frequently discussed challenges facing companies today. A survey conducted by Deloitte found that 94 percent of executives and 88 percent of employees believe that workplace culture is important. But is a solid strategy from the C-suite likely to lead to a positive culture? If only…

An oft-quoted statement from acclaimed management consultant Peter Drucker asserts that “culture eats strategy for breakfast.” Yet even today, many companies pay more attention to their strategies than their underlying culture, often at the expense of success. That’s because many business leaders think that changing corporate culture is near impossible, while shifting a strategy is only a productive whiteboarding session and a new scorecard away.

Yet both data and our experience with Fortune 1000 clients at Benevity show that an extremely effective way companies can shape their culture to better support strategic initiatives is by strengthening and leveraging their Goodness Programs — or, their workplace giving, employee volunteering and other pro-social behavioral change efforts. Here’s why.

Start with Grassroots Engagement
A huge part of having a distinctive, compelling culture is having your people and operational practices aligned and engaged around your organizational values. Best-in-class programs that positively transform culture have engagement at their core. These initiatives focus on companies’ most sustainable differentiator — their people — and connecting with them with causes and issues they are personally passionate about. When companies embed easy ways to feel, interact and experience these passions as part of their day-to-day work, their people feel more connected and purpose-driven. This same ethos can drive customer engagement and brand loyalty, as well.

Above all, grassroots engagement is crucial to shaping culture. Progressive corporate giving and volunteer programs provide a great way to foster broad-based participation across teams, geographies and languages. Rather than mandating a few causes to contribute to, the most successful programs provide open choice for participants, and reduce friction around where and how employees’ hard-earned money and valuable time and talents are donated. They also aim to localize efforts in a way that will unify groups of people and put employees at the center of decision making. By taking this user-centric approach and then using the data to help inform your programs and engagement strategy, you have a much higher likelihood of achieving authenticity and connection around your employer brand and identity. In fact, companies that empower employee choice in workplace giving see five times more participation than those that limit contributions to a few causes or annual campaigns.

Where the Heart Meets the Head
By making it compelling and easy to participate in giving and volunteering in a local or global context, companies have a straightforward path to cultivate widespread engagement around collective impacts in a personally resonant way.

In simple terms: If you speak to the heart, the head will follow. Well-designed and well-executed corporate giving and volunteer programs meet people at a place where their heart and head intersect — where culture and strategy come together. So by influencing culture, more effective corporate giving and volunteer programs can also have a positive impact on strategy, change management and execution. These programs also provide authentic and action-oriented ways for businesses to live their values, and “do well by doing Good.” And that feeling of authenticity and alignment pays tangible dividends over time. According to studies, companies that adopt well-designed corporate responsibility programs see an increase in employee engagement and productivity, and a reduction in employee turnover.

More than ever, people are looking for meaning in their work — but they are less likely to find that meaning in a corporate strategy or vision document. They want to see commitments to positive change in action, and have opportunities to be co-creators of that change. As they do so as part of your thoughtful Goodness programs, they are also using their skills, developing as leaders, collaborating with colleagues to solve problems — all essential elements of being able to thrive in today’s digitally disrupted world.

A Meaningful Cultural Shift for the Future Workforce
Millennials are swiftly changing the rules of the road for business, as they will grow to be 50% of the workforce by 2020. Stereotypes and misperceptions aside, millennials are in fact the most community-driven and connected generation to date. Rather than just work/life balance, they are seeking work/life integration, which requires different approaches on most things, including corporate giving initiatives.

Never has the need for a more engaged corporate culture been greater, nor a more opportune time to galvanize people around Goodness Programs. In fact, 76% of millennials consider a company’s social and environmental commitments when deciding where to work, and 83% of millennials would be more loyal to a company that helps them contribute to social and environmental issues.

As you examine ways to create and impact your corporate culture, don’t forget that you have a powerful tool available that goes beyond offering perks like free yoga and unlimited vacation time. Modern employee giving and volunteer programs are no longer a nice-to-have but rather an essential way to shape culture in a manner that helps attract, retain and develop talent, while building employee loyalty and support for strategic initiatives. In addition to creating greater social impacts, your business will be all the better for doing it right.

Want more? Check out our culture series featuring leaders from Google and CULTURELABx speaking about the power of Goodness to power a positive corporate culture.

Everyone is talking about purpose at work! See what Forbes and Fast Company are saying about the power of Goodness to create a positive corporate culture — and a better world. 

 

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